Thank you for shopping with us!
At dwtsdanweitesi.us, we want you to be fully satisfied with every purchase. If you are not completely satisfied with your order upon receipt, we are here to assist you in every way possible.
This policy outlines the detailed procedures and regulations regarding returns, exchanges, and refunds.
Free Shipping
Return PeriodYou may apply for a return within 30 calendar days after receiving your order. If more than 30 days have passed since the shipment date, we may not be able to offer a refund or exchange service.
Return EligibilityTo be eligible for return, items must meet the following requirements:
The product must be unused and kept in original condition.
The item must be returned in its original packaging.
All accessories and included components must be returned together.
A proof of purchase or order number must be provided.
Items that do not meet the above requirements may not qualify for a refund.
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
Used products
Opened and/or tried-on items
Goods damaged due to improper use
Clearance or Final Sale items
Gift cards
If you are unsure whether your item qualifies for return, please contact our customer support team.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect due to shipping errors, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the product
Photos of the package (if applicable)
After verification, we will offer one of the following solutions:
Product replacement
Full refund
No additional fees will be charged for the above services.
Exchange Service
Currently, we only offer exchanges under the following circumstances:
The product is defective
The item was damaged during transit
You received the wrong item due to shipping mistakes
If you wish to exchange your item for a different style or model, we recommend returning the original item first and placing a new order for your preferred product.
Return Process
To request a return, please contact our customer service team via support@dwtsdanweitesi.us.
Kindly provide your order number and reason for return. Our team will send you detailed return instructions and the return address.
Please ensure you use a shipping method with tracking service when sending back the item. We may not accept packages returned without prior authorization.
Return Shipping Fees
Return shipping costs shall be borne by the customer unless one of the following applies:
The product has quality defects
The item was damaged during transportation
We shipped the wrong product
Once an order has been dispatched, the original shipping fee is non-refundable.
Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be issued back to your original payment method.Refund processing normally takes 7 business days. Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us anytime.
Wenzhou Jinshijie Clothing & Leather Co., Ltd. Tel: +86 13587858881 Email: support@dwtsdanweitesi.us Address: Wenzhou Jinshijie Clothing & Leather Co., Ltd. Business Hours: Monday – Friday 9:00 AM – 6:00 PM